MS1の製品に関するお問い合わせ

必須フィールドにはアスタリスクが付いています

{"xsrfToken":"a9658c65af32469fc1404d08fa246ed6ce9a099a_lout","branding":{"id":"5","key":"chd","name":"MS1ヘルプセンター","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/2","theme":{"headerBGColor":"#010057","headerLinkColor":"#ffffff","headerLinkHoverColor":"#07067a","headerLinkHoverBGColor":"#07067a","headerBadgeColor":"#07067a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9001a8bb-4455-42c9-8cef-7db98e06bb6b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTM5NzU3ZC01ZDM2LTQ0NTUtOGY4Zi0xNTEyZWFjZTQzZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkwMDFhOGJiLTQ0NTUtNDJjOS04Y2VmLTdkYjk4ZTA2YmI2YiI6WyJyZWFkIl19LCJleHAiOjE3ODIwMzE0NDIsIm5iZiI6MTc4MjAzMDg0Mn0.bEi_Dx74Gi_2ah6U0gKyJ_Iw3iVbW2joKYxvV7giRRI&client=5a39757d-5d36-4455-8f8f-1512eace43da&mode=fit","logoId":"9001a8bb-4455-42c9-8cef-7db98e06bb6b","isLogoAvailable":true,"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"英語 (アメリカ合衆国)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"日本語 (日本)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"ja-JP","userLanguageTag":"ja-JP","portalThemeColor":"#005cff","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/666d3eaf-8744-4ddd-b2e4-2c8b68978af4/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTM5NzU3ZC01ZDM2LTQ0NTUtOGY4Zi0xNTEyZWFjZTQzZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY2NmQzZWFmLTg3NDQtNGRkZC1iMmU0LTJjOGI2ODk3OGFmNCI6WyJyZWFkIl19LCJleHAiOjE3ODIwMzE0NDIsIm5iZiI6MTc4MjAzMDg0Mn0.BRP61gfOebiK1Xb1x0mqUfnUS3vfgNgEge2tOxZKz3U&client=5a39757d-5d36-4455-8f8f-1512eace43da&height=300&mode=fit","bannerMediaApiFileId":"666d3eaf-8744-4ddd-b2e4-2c8b68978af4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"chd","projectId":10054,"serviceDeskId":5,"name":"MS1ヘルプセンター","description":"MS1ヘルプセンターへようこそ！　ご質問やリクエストの内容に近い選択肢を選び、チケットを発行してください。","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"42","name":"MS1の製品に関するお問い合わせ","descriptionHtml":"","callToAction":"MS1の製品に関するお問い合わせ","introHtml":"デモのお申込み、製品に関するご質問など、お気軽にお問い合わせください。","icon":10527,"iconUrl":"https://customer.support.ms1.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[5],"key":""},{"id":"32","name":"その他の質問","descriptionHtml":"","callToAction":"その他の質問","introHtml":"適切な選択肢が見つからない場合は、こちらを選択ください。該当するチームが必要なサポートを提供します。","icon":10549,"iconUrl":"https://customer.support.ms1.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[5],"key":""},{"id":"41","name":"エンタープライズ契約の管理","descriptionHtml":"","callToAction":"エンタープライズ契約の管理","introHtml":"トライアル期間の延長やライセンスの更新はこちらからお問い合わせください。","icon":10523,"iconUrl":"https://customer.support.ms1.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[5],"key":""},{"id":"29","name":"テクニカルサポート","descriptionHtml":"","callToAction":"テクニカルサポート","introHtml":"インストールや設定、トラブルシューティングなど、技術面でのサポートが必要であればこちらを選択してください。","icon":10520,"iconUrl":"https://customer.support.ms1.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[5],"key":""},{"id":"34","name":"不具合の報告","descriptionHtml":"","callToAction":"不具合の報告","introHtml":"バグと思われる不具合をお教えください。","icon":10545,"iconUrl":"https://customer.support.ms1.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[5],"key":""},{"id":"36","name":"改良点を提案する","descriptionHtml":"","callToAction":"改良点を提案する","introHtml":"より良いサービスに向けてご意見やアイデアをお聞かせください。","icon":10539,"iconUrl":"https://customer.support.ms1.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[5],"key":""},{"id":"35","name":"追加機能のリクエスト","descriptionHtml":"","callToAction":"追加機能のリクエスト","introHtml":"ご希望の追加機能についてアイデアをお聞かせください。","icon":10535,"iconUrl":"https://customer.support.ms1.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[5],"key":""},{"id":"40","name":"Content Question","descriptionHtml":"","callToAction":"Content Question","introHtml":"What do you need help with? Provide as much detail as you can.","icon":10525,"iconUrl":"https://customer.support.ms1.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"33","name":"メールによるリクエスト","descriptionHtml":"","callToAction":"メールによるリクエスト","introHtml":"メールのサポートチャネルから受信したリクエスト","icon":10527,"iconUrl":"https://customer.support.ms1.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"基本メニュー"}],"orderMapping":{"5":[42,34,35,36,29,32,41]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"32e145d7-0044-340d-86ff-628eba847649","appLinkName":"","appLinkUrl":"","spaceKey":"MKB","spaceName":"MS1 Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":5,"kbLinkDomainURLs":["https://woven-dojo.atlassian.net","https://customer.support.ms1.com"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"日本語 (日本)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTM5NzU3ZC01ZDM2LTQ0NTUtOGY4Zi0xNTEyZWFjZTQzZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMTk5NTQ4NjIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzgyMDMyMDQyLCJuYmYiOjE3ODIwMzA4NDIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.3_AKCJ4sH3N7KUvSn6JPfigq7EBbDr6zbctuDm79t0o","targetCollection":"upload-user-collection--119954862","endpointUrl":"https://api.media.atlassian.com","clientId":"5a39757d-5d36-4455-8f8f-1512eace43da","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":42,"projectId":10054,"issueType":{"id":"10152","name":"Support"},"form":{"name":"MS1の製品に関するお問い合わせ","descriptionHtml":"","callToAction":"MS1の製品に関するお問い合わせ","intro":"デモのお申込み、製品に関するご質問など、お気軽にお問い合わせください。","instructions":"","icon":10527,"iconUrl":"https://customer.support.ms1.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"確認メールの送信先","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"要約","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["New contact request"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/42","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/42","calendarParams":{"firstDay":0,"date":"2026-06-21T08:34:03+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"32e145d7-0044-340d-86ff-628eba847649","appLinkName":"","appLinkUrl":"","spaceKey":"MKB","spaceName":"MS1 Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":5,"kbLinkDomainURLs":["https://woven-dojo.atlassian.net","https://customer.support.ms1.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTM5NzU3ZC01ZDM2LTQ0NTUtOGY4Zi0xNTEyZWFjZTQzZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMTk5NTQ4NjIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzgyMDMyMDQzLCJuYmYiOjE3ODIwMzA4NDMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.Oy5Z4RXqqfmr7A8_oi98t6bN0YkLo5yl1pL7Y5dfEmA","targetCollection":"upload-user-collection--119954862","endpointUrl":"https://api.media.atlassian.com","clientId":"5a39757d-5d36-4455-8f8f-1512eace43da","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2025-04-30T05:29:52.633134837Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[42],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Contact Form","submit":{"lock":false,"pdf":false},"primaryLocale":"ja-JP","translatedLocale":"ja-JP","templateFormUuid":"49cb9de4-f262-4f3b-a231-60cb8c07a61e"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"0cd4ac44-c4e5-4e90-ba01-6af14c90882e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"b0fdeaf9-6297-4e61-bea0-8bbd269c14d5"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"2ea031e8-31d2-45bd-aed7-9918b5b1a789"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"28f8ec59-5a0b-41ef-9315-db367aabc1c6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"0043fe65-414b-42de-8c1e-3b03097e2ee1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":56},"layout":"default","localId":"af6c6e8b-fd50-40df-b23c-47d1f00bab20"}}]}],"conditions":{},"sections":{},"questions":{"43":{"type":"tl","label":"名","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"60":{"type":"rt","label":"ご質問・ご相談など（任意)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"58":{"type":"cd","label":"お問い合わせ内容","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"製品デモの申し込み","other":false},{"id":"2","label":"詳しい資料の請求","other":false},{"id":"3","label":"セールスの担当者とミーティング","other":false},{"id":"4","label":"業務提携の相談","other":false},{"id":"5","label":"その他","other":false}],"questionKey":""},"42":{"type":"tl","label":"姓","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"56":{"type":"cs","label":"言語","description":"","validation":{"rq":true},"jiraField":"customfield_10309","questionKey":""},"55":{"type":"tl","label":"会社名","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"49cb9de4-f262-4f3b-a231-60cb8c07a61e"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2025-04-30T05:29:52.633134837Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[42],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Contact Form","submit":{"lock":false,"pdf":false},"primaryLocale":"ja-JP","translatedLocale":"ja-JP","templateFormUuid":"49cb9de4-f262-4f3b-a231-60cb8c07a61e"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"0cd4ac44-c4e5-4e90-ba01-6af14c90882e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"b0fdeaf9-6297-4e61-bea0-8bbd269c14d5"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"2ea031e8-31d2-45bd-aed7-9918b5b1a789"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"28f8ec59-5a0b-41ef-9315-db367aabc1c6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"0043fe65-414b-42de-8c1e-3b03097e2ee1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":56},"layout":"default","localId":"af6c6e8b-fd50-40df-b23c-47d1f00bab20"}}]}],"conditions":{},"sections":{},"questions":{"43":{"type":"tl","label":"名","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"60":{"type":"rt","label":"ご質問・ご相談など（任意)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"58":{"type":"cd","label":"お問い合わせ内容","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"製品デモの申し込み","other":false},{"id":"2","label":"詳しい資料の請求","other":false},{"id":"3","label":"セールスの担当者とミーティング","other":false},{"id":"4","label":"業務提携の相談","other":false},{"id":"5","label":"その他","other":false}],"questionKey":""},"42":{"type":"tl","label":"姓","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"56":{"type":"cs","label":"言語","description":"","validation":{"rq":true},"jiraField":"customfield_10309","questionKey":""},"55":{"type":"tl","label":"会社名","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"49cb9de4-f262-4f3b-a231-60cb8c07a61e"},"linkedJiraFields":["customfield_10309"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=woven-dojo","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a9658c65af32469fc1404d08fa246ed6ce9a099a_lout","baseUrl":"https://customer.support.ms1.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://woven-dojo.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5a39757d-5d36-4455-8f8f-1512eace43da","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ec624d8616694ca4bc5498c5f7dbd393","siteDefaultLanguageTag":"ja-JP","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://woven-dojo.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}